Privacy Policy

Roofing Central Scotland is a trading name of Solar Central Scotland Ltd, a company registered in Scotland (company number SC712716), registered office 6 Falside Drive, Bathgate, EH48 2DF.

In this privacy policy, "we", "us" and "our" refer to Solar Central Scotland Ltd trading as Roofing Central Scotland. We are the controller of the personal data described in this policy. We respect your privacy and take the protection of your personal data seriously. This policy explains what we collect, why we collect it and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

What Information We Collect

We collect information when you contact us through our website enquiry form, by email, text, telephone or social media, or through third-party platforms where you have requested work. The information may include:

• Name
• Address and postcode
• Phone number
• Email address
• Details about your property and roof, such as roof type, condition, access and any existing solar panels
• Photographs of your roof and property taken during surveys and while work is carried out
• Payment and transaction data
• Correspondence between us, including call notes

We may record phone calls to help improve our service. We may ask for feedback on our work through feedback forms or third-party review platforms such as Google Reviews. If you do not wish your comments to appear on our website, please tell us.

How We Use Your Information

We use your information to:

• Respond to your enquiry
• Arrange and carry out roof surveys
• Prepare quotations
• Carry out roofing work and any aftercare or guarantee claims
• Send invoices and take payment
• Keep records required by law, for example for tax and accounting
• Improve our website and services

Our Lawful Basis

We process your personal data on the following lawful bases:

• Contract – to prepare quotations and carry out work you have asked for
• Legitimate interests – to respond to enquiries, keep job records, handle guarantee claims and improve our services
• Legal obligation – to keep financial and tax records
• Consent – for non-essential cookies and any marketing messages. You can withdraw consent at any time.

Who We Share Your Information With

We do not sell your personal data. We only share it where needed to run our business and carry out your work, with:

• Service providers who support our business, including our customer management and enquiry form provider (LeadConnector), website hosting, email and accounting providers
• Scaffolding contractors and suppliers, where needed to carry out your work
• Google, for website analytics and map services (see Cookies below)
• Professional advisers, such as accountants and insurers
• Public authorities, where the law requires us to

Some of our service providers may process data outside the UK, including in the United States. Where this happens, we rely on the safeguards permitted under UK data protection law.

How Long We Keep Your Data

Quotations not accepted: we keep the information needed to produce your quotation for 5 years. If the work has not been accepted within that time, your data will be deleted.

Accepted quotations and completed work: we keep records of completed work, including survey photographs, for as long as needed to support any guarantee and future work on your property. Financial records are kept for at least six years to meet accounting requirements. You can ask us to delete records we are not legally required to keep.

Work without a formal quotation: we keep records of work completed, such as repairs and gutter clearing, unless you ask us to delete them, subject to the accounting requirement above.

Cookies

Our website uses cookies. Some are needed for the website and enquiry form to work. Others help us understand how visitors use the site.

We use Google Analytics to understand how our website is used. Google Analytics uses cookies to collect information such as pages visited, time on site, browser type and approximate location. This information does not identify you personally and we do not allow Google to attempt to identify visitors. Our website also embeds Google Maps, which may set cookies. Google's privacy policy is available at policies.google.com/privacy.

Non-essential cookies are only used with your consent. You can also block or delete cookies in your browser settings. Blocking all cookies may affect how the website works.

Security of Information

We use appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, disclosure, alteration or destruction. No method of transmission over the internet is completely secure. We take all reasonable care, but we cannot guarantee the security of information sent to us online.

Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Ask us to restrict how we use your data
• Object to how we use your data
• Ask for your data to be transferred to another organisation
• Withdraw consent at any time, where we rely on consent

To use any of these rights, contact us using the details below. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

Other Websites

This policy applies to Roofing Central Scotland only. Our website may link to other websites, including Solar Central Scotland. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.

Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Email: info@roofingcentralscotland.co.uk

Phone: 07394 489162

Post: Customer Services, Roofing Central Scotland, 6 Falside Drive, Bathgate, EH48 2DF

We may update this privacy policy at any time. Any changes will be posted on this page.